Full episode of Saugatalks with John Michelsen, Chief Executive Officer at Krista Software
Watch Full Episode on YouTube: https://youtu.be/37WbvFCTZTc
Timecodes:
00:00 Intelligent Automation and technology that understands people
04:47 Automation Trends 2022
07:00 Transforming Organizations, Making the machines do the work
08:50 Metaverse, Collaboration Between People, Systems and AI
10:42 Customer Experience, Conversational Tech
13:39 New Expectations and Human Skills of the Future
15:50 Machines are Getting Smarter, Creativity, Planning, Resourcefulness, Empathy
18:59 Repeatable Tasks and Humans Doing the Work that Should be Given to the Machines
21:20 Skills We Must Have, Humans Evolution and Ability to be Creative
23:50 IT and Business Collaboration, Self-Serve Automation Capabilities
27:10 Sense of Ownership, Pride, Motivation to Drive the Change
30:25 Take Aways - Human Aspect of Automation, Business Outcomes, Big Step Towards Intelligent Automation in 2022
John’s Profile: https://linkedin.com/in/john-michelsen-22b46
Website: https://kristasoft.com (Company Website)
Twitter: https://twitter.com/KristaSoft
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